RETURNS

RETURN POLICY

Our team ensure to dispatch the order correctly, however, if you received a faulty, incorrect or damaged product, please email info@milaeffie.com.au within five days of receiving your parcel. Please include your full contact details and order number,  also attached photos of the item being returned. Our team will contact you shortly to assign a request reference number with the return address for your return. 

We do not accept returns on sale items or for change of mind.

 

HOW TO RETURN

Items being returned must be in the original condition they were sent. Returns must be received within 25 days from confirmation of the returns approval.

Refunds will be credited to the original method of payment.

Once received the request reference number for us, please pack the good attached with the reference number and send to below address. We recommend using Registered Post or trackable courier as Mila Effie Tasmania takes no responsibility for returned items lost in transit.

Once the product has been returned to us, we will arrange replacement or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.